Understand the workflow.
Help Center
Help with your account, reports and support requests.
Find quick answers, useful links, and the fastest next step if you need help using Fintrics.
Understand access and reports.
Get direct support when needed.
Where to start
Choose the route that matches the kind of help you need.
Whether you need direct support, want to check an existing request, or just want a better explanation of how the product works, the quickest next step should be obvious.
Useful links
The common supporting pages are all public.
Getting Started Guide
Learn the simplest way to begin using Fintrics.
Data Sources
See where Fintrics data comes from and how it is refreshed.
Understanding Scores
Learn what the scores mean and how they are built.
Create an account
Start free if you are ready to open your first report.
Terms and privacy
Review the account, billing, and general information terms.
Common topics
Most help requests come down to a few predictable questions.
Start with the questions below if you need help with reports, account access, or subscription-related details.
What this page should do
Get you to the right next step quickly.
- Answer the most common support questions quickly.
- Point you to the right guide or policy page when needed.
- Make it obvious when to contact support directly.
FAQ
Questions people usually ask when they need help.
Quick answers on stock unlocks, reports, timing, comparison tools, and subscription access.
How do I unlock a stock?
Go to the stocks page, search for the company you want, and unlock the stock. Each unlock uses 1 report and gives you access to that stock’s reports until your current billing-cycle access window ends.
What are reports and how do they work?
Reports are used to unlock stocks on plans that use the report model. Plan reports reset on your billing date, unused plan reports do not roll over, and bolt-on report packs persist until used. Enterprise unlocks all stocks automatically.
How long do I have access to an unlocked stock?
On report-based plans, access lasts until your current billing-cycle access window ends. You can enable auto-renew if you want that stock renewed next cycle using 1 available report. Enterprise keeps all stocks unlocked automatically.
How often are reports updated?
Reports are refreshed using recent SEC filing data and updated macro indicators. New report data is typically available shortly after new source data is published.
Can I compare multiple stocks?
Yes. Fintrics includes comparison tools so you can review multiple companies side by side using the same structure.
Can I cancel anytime?
Yes. You can cancel your subscription at any time and keep access through the end of the current billing period.